Returns, Refunds & Cancellation Policy

Company: RICHARD A. H. MORRIS LIMITED · Contact: [email protected] · Last updated: September 20, 2026

This policy describes cancellation, return, and refund timelines for orders where physical goods are shipped. For service-only engagements (export coordination), cancellation and refund terms may also apply as described below, unless overridden by a written quote/contract.

Cancellation: within 24 hoursReturn window: within 30 daysDamage report: within 48 hoursRefund processing: 5–10 business days

Withdraw from Contract — EU Consumers (Online Withdrawal)

If you are a consumer in the European Union, you have the right to withdraw from your purchase contract within 14 days of receiving the goods, without giving a reason. You can exercise this right online using our dedicated form: Withdraw from contract.

Withdrawal period: 14 days from the day you (or a third party nominated by you, other than the carrier) acquire physical possession of the goods.
How to withdraw online: complete the Withdraw from contract form with your order number, email address and the items you wish to withdraw. You will receive an automatic email confirmation containing your request number, submission time, order information and the next steps.
Refund method: refunds are issued to the original payment method used for the order. For EU statutory withdrawals we refund within 14 days of being informed of your withdrawal decision; we may withhold the refund until we have received the goods back, or you have supplied evidence of having sent them back.
Return shipping: unless the goods are defective or the return is due to our error, the customer bears the direct cost of returning the goods.
Exceptions: the right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalized (e.g. custom-made furniture), sealed goods unsealed after delivery for health-protection reasons, or goods which after delivery are inseparably mixed with other items.
Returns must be sent to: RICHARD A. H. MORRIS LIMITED, 10 New Square, Lincoln’s Inn, London, United Kingdom, WC2A 3QG
Other situations: damaged or defective items (report within 48 hours of delivery), wrong items received, and non-EU customers follow the time limits and process in sections 1)–3) below. Cancellation before dispatch (within 24 hours of ordering) does not require the withdrawal procedure.

1) Order Cancellation Time Limit

You may request cancellation within 24 hours of placing the order, as long as the order has not been dispatched.
If the order is already dispatched, cancellation may not be possible. You may instead request a return (if eligible) after delivery.
To cancel, email [email protected] with your order reference and reason.

2) Return Time Limit (Physical Goods)

Return requests must be submitted within 30 days of delivery confirmation. Returned items must be in unused condition with original packaging where possible.

Non-returnable: items marked final sale, customized/made-to-order goods (if stated at purchase), and items damaged by misuse.
Return shipping: unless the item is defective or we made an error, return shipping costs are typically the customer’s responsibility.
For freight/oversized furniture, return logistics may require scheduling and may involve additional handling fees.

3) Damaged / Defective Items Time Limit

If your item arrives damaged or defective, notify us within 48 hours of delivery to be eligible for priority support. Please include clear photos of the damage, packaging, and shipping label.

4) Refund Time Limit & Processing

Once we receive and inspect the returned item (or confirm eligibility for a damage case), refunds are typically processed within 5–10 business days.
Refund timing may also depend on your bank/payment provider.
Original shipping fees (if charged) may be non-refundable unless the return is due to our error or a verified defect.

5) Service Engagements (If Applicable)

For export coordination services, once work has started (e.g., documentation preparation, booking, consolidation scheduling), related fees may become non-refundable. Third-party charges (carrier bookings, storage, trucking, handling) are typically non-refundable once incurred. Any special service terms in your quote/contract take priority.

6) How to Start a Return / Refund Request

Email [email protected] with:

Order reference (or invoice/quote reference for services)
Reason for return/refund/cancellation
Photos (required for damage/defect claims)

7) Return Address

10 New Square, Lincoln’s Inn, London, United Kingdom, WC2A 3QG，

Note: For freight/oversized furniture returns, do not ship items back without written confirmation. We may need to arrange appointment delivery/pickup to avoid refusal or extra fees.

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