Shipping & Delivery Policy
Company: RICHARD A. H. MORRIS LIMITED · Contact: [email protected] · Last updated: September 20, 2026
This policy explains our typical processing and shipping timelines. Exact timelines vary by destination, carrier capacity, product type (parcel vs. freight), and customs requirements. Where applicable, your quote/order confirmation may provide more specific details.
Shipping Origin, Import Costs & Returns
- Ships from: China. All orders are dispatched from our facilities in China.
- Import duties, taxes, customs and clearance fees are the responsibility of the customer (recipient). The price paid at checkout does not include destination-country import duties, taxes, customs or clearance fees; these may be charged when the goods enter the destination country.
- Delivery methods & estimated transit times: see the table below (standard parcel 7–15 business days, international parcel 10–20 business days, freight 20–45 days after dispatch).
- Returns must be sent to: RICHARD A. H. MORRIS LIMITED, 10 New Square, Lincoln’s Inn, London, United Kingdom, WC2A 3QG.
- Return shipping cost: borne by the customer unless the goods are defective or the return is due to our error. EU consumers exercising the right of withdrawal bear the direct cost of returning the goods.
- Return process: submit a return or withdrawal request via our Withdraw from contract form within 30 days of delivery (EU consumers: within the 14-day withdrawal period), or email [email protected]. Full terms: Returns & Refund Policy.
1) Order Processing Time (Shipping Time Limit)
In-stock items: orders are typically processed and dispatched within 2–5 business days after payment confirmation.
Freight / oversized furniture: dispatch scheduling typically begins within 3–7 business days after payment confirmation, subject to carrier booking and pickup availability.
Important: If an order cannot be dispatched within 10 business days due to stock, booking, or documentation constraints, we will notify you by email with available options (wait, change shipping method, or request cancellation where eligible).
2) Estimated Transit Times (After Dispatch)
| Delivery Type | Typical Estimate | Notes |
|---|---|---|
| Standard parcel | 7–15 business days | Depends on destination and local carrier handoff. |
| International parcel | 10–20 business days | May vary due to customs and peak seasons. |
| Freight (ocean/land) | 20–45 days (estimate) | Port congestion, customs inspection, and transshipment can extend timelines. |
3) Shipment Confirmation & Tracking
- When available, we provide shipment confirmation and tracking/milestone updates via email.
- Freight shipments may use milestone visibility (booking, departure, arrival, delivery appointment) rather than real-time scans.
4) Address Changes
If you need to change the delivery address, email us as soon as possible at [email protected]. Address changes are only possible before dispatch. Once shipped, rerouting may be unavailable or may incur additional fees.
5) Delays & Customs
Delays may occur due to weather, carrier capacity, port congestion, holidays, or customs inspections. These factors are outside our direct control. We will communicate significant updates when we receive them.
6) Damaged or Missing Packages
- Please inspect parcels/freight on arrival whenever possible.
- For visible damage, take photos and keep the original packaging.
- To be eligible for support on damage claims, notify us within 48 hours of delivery.
7) Contact
Email: [email protected]
Address: 10 New Square, Lincoln’s Inn, London, United Kingdom, WC2A 3QG，
Note: If your business model includes service-based export coordination and separate product sales, product shipments follow this page’s timeline guidelines, while service work follows the agreed milestones in your quote/contract.